Difficult and uncomfortable conversations are inevitable. At one point or another, we will all need to face one – or many. I believe there’s a right way and a wrong way to have an uncomfortable conversation. But how do you know how to do it “the right way?”

I’ve developed something I like to call the 4P System. It’s designed to help you make your inevitable, yet oh-so-uncomfortable, conversations a little bit easier and more productive.

Each “P” represents a condition you need to meet in order to give the difficult conversation the best possible chances of a favourable outcome.